Once again Jackson Country DHS fails to contact it's recipients via mail, email or phone to notify them of change in caseworker. This practice is just plain wrong, how can a DHS recipient provide information of changes in a timely fashion when they are not notified of a change. Even calling their last know caseworker proves fruitless, their only recourse is to contact the main office number only to discover that they have been re assigned to a new caseworker. This is appears to be a frequent occurrence with Jackson County DHS branch office. Not only does DHS not offer a toll-free number for their recipients, but because for much of the country a call to the office is long distance, those people in need spend what few dollars they might have in an attempt to contact their last known case worker without compensation for those lost funds. DHS could easily offer a toll-free number for those unable to afford the extra expense to have long distance service, or have a line dedicated for those outside the local exchange, such as Springport, parts of Albion (that are inside the Jackson Country line) and other small communities that don't offer a circle calling service to the city of Jackson, Michigan.
Director Ahmed please investigate this issue soon and try to rectify this situation ASAP, it's time we made it easier for those trying to get ahead, or just get help during emergencies easier to get in touch with their worker. As well as, knowing who their worker is at all times. If it weren't for people in need, they'd be out of a job as well as you'd be out of a job making the DHS program obsolete. Although some of the GOP members probably would like that to occur.
I realize that there is currently a huge caseload all over Michigan due to job losses, unemployment and business closings, but that doesn't mean we have to create an environment of despair for those in their time of need worse than it already is.
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